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FAQs

What is THP?

THP is an online marketplace for healthcare services. We network with top-rated healthcare providers to offer Access, Transparency, Quality, and Choice. Sevice listed on our vouchers are inclusive of all charges with no surprise bills after your appointment.

Is THP an insurance company or a third-party administrator (TPA)?

THP is not an insurance company or (TPA), its an online market place where you can purchase prepaid healthcare services in the form of vouchers at an affordable price.

What does THP do?

THP helps patients get high-quality medical services through our extensive network of providers at a very affordable price, We value transparency, privacy & accessibility to the care you need with upfront pricing.

Who can use the service?

THP is available for everyone, uninsured or underinsured, patients paying upfront, and looking to save money.

What is the difference between a Plan and a Voucher?

A Plan consists of several vouchers at a discounted price.

How do I find a Service or Plan?

Find a specific service by clicking https://www.transparenthealthplans.com/all_procedures

Do I need a prescription or order for my test?

Prior to making any purchase, check whether you need to obtain a written order from a licensed physician in order to receive the service of your choice

How do I find participating providers in my area?

Find a specific provider by clicking https://www.transparenthealthplans.com/all_providers.

What if I cannot find any provider near me?

THP is committed to growing its network every day. Before purchasing a voucher or a plan, check the providers availability in your area. If you can t find a provider, contact us or invite your doctor to join THP

How much will I save?

The patient seeking care through our vouchers can save up to 60% off the average cost. 

Will I get a bill after the service is provided?

No

Do I need to pay registration fees?

No

Can I apply a THP purchase to my health insurance out of pocket cost or deductible?

Eligibility will be determined by your insurance carrier. Please check directly with them.

What modes of payments do you accept?

We accept all major credit & debit cards

Can I buy vouchers or plans using my FSA?

Yes, many FSAs include a card for healthcare purchases that functions like a credit card and draws funds from the FSA.

Can I purchase a voucher for someone else?

Yes

How do I use or redeem my Voucher?

Prior to redeeming any Services listed on a Voucher, a Voucher Holder (or its legal guardian) must contact and make an appointment with one of the Service Providers listed on the Website and then click on the “Redeem” button in the Patient’s Account next to the Voucher which needs to be redeemed. Take a printout or a screenshot of the voucher and show it to the providers representative at the time of the appointment.

Does my voucher has an expiration date?

Yes, it is valid for 365 days from the date of purchase.

What is THP s return Policy?

If you buy a Voucher outside of a Plan, any such individually purchased Voucher may be exchanged, within 30 calendar days of purchase, for credit amounting to the value of the initial purchase, provided that you have not yet clicked on the “Redeem” button next to any such Voucher. Such credit may be used to purchase other Vouchers on the Website, however, the Voucher Holder will stay the same and you will not be able to purchase a Voucher for someone else using that credit. All returns can be completed via the Patient’s Account. 

Do you take Medicare, Medicaid patients?

No. we do not take any Medicare, Medicaid, State, or Federally funded program patients.

Does THP protect my medical information & privacy?

Yes, THP never collects any medical information from patients or from our network providers. Our privacy policy can be viewed at  https://www.transparenthealthplans.com/privacy

 

For further questions and concerns please review our terms and conditions at  https://www.transparenthealthplans.com/term or contact our customer support center via email, live chat, or phone.

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1-877-847-0847